Dispute Resolution Policy

DISPUTE RESOLUTION POLICY

Loan Barn is committed to resolving complaints quickly, fairly and honestly.In accordance with the good business practices adopted by Loan Barn and under our Australian Credit Licence conditions, in the unlikely event of a consumer having a concern or complaint, Loan Barn has a policy of allowing customers easy access to management and a friendly, efficient and fast approach to solving concerns and complaints.
You start by talking to the Loan Barn representative with whom you have been dealing. If you need to go further, we have an Internal Dispute Resolution process, with a policy to make every reasonable effort to resolve an issue on the day it comes to the specially trained Internal Dispute Resolution Manager’s attention, or as soon as possible thereafter.

Please contact us immediately if you have a concern regarding our products or services.

Loan Barns Contact details:-
Phone: 07 5313 4083 (Mon –Fri 9.00AM – 5.00PM AEST)
Email: admin@loanbarn.com.au

In the very, very unlikely event that you may want to go even further, Loan Barn belongs to an External Dispute Resolution scheme. This scheme can be contacted at:

Australian Financial Complaints Authority – (AFCA)
Phone: 1800 931 678
Web: www.afca.org.au
Postal address: GPO Box 3, Melbourne, VIC, 3001

Always remember, if a customer has a concern or complaint, Loan Barn want to resolve the issue as quickly as possible. We respect and value our many customers and our business grows because our customers like the services we provide and like getting their loans from us. We want to retain that reputation. To obtain the best outcome with the least hassle, bring up your issue with the Loan Barn representative you have been dealing with as soon as you can, so your worries can be dealt with quickly.